Quality Policy

Suburbia Design and Communications Ltd recognises that the maintenance of defined quality standards in all aspects of performance is critical to our success. We are dedicated to this Quality Policy that will ensure all services fully meet the requirements of our customers at all times. The goal of this company is to achieve a high level of customer satisfaction at all times. We are committed to comply with regulatory bodies, and to maximise the effectiveness of the business.

Our definition of quality is "meeting our customers' requirements and enhancing customer satisfaction" by regular review of our quality system by senior management. We will carefully specify the requirements for both our suppliers and our processes, which continually satisfy all applicable legal and regulatory requirements in all respect of quality cost, performance, safety and reliability.

We work continually with all clients to respond to the changing nature of the industry that we operate in and will continually challenge the way in which we operate to ensure we remain at the forefront of our industry. We will invest as appropriate in both equipment and people to provide our customers with a cost effective solution to all their requirements.

Our people are our strength and their continuing development is the duty of management at all levels. All personnel have the authority to work within the scope of their responsibilities. We will ensure that every member of staff recognises their responsibility for quality management.

Our Quality Policy places significant emphasis on the following:

Customer focus - all systems and procedures will be designed to ensure that customer requirements will be fully understood and satisfied
Supplier relationships - we strive to achieve a partnering approach with all suppliers to obtain defect free products and services. By continuing to improve the ways we treat our customers, employees and vendors we will contribute to the mutual business and personal success of all.
Continuous improvement - achievement of this required quality standard is a core responsibility of every employee. Each member of staff is given the opportunity to contribute to the continuous improvement programme.
Processes and systems - all quality management activities will be planned and based upon minimising risk and eliminating errors
Training and development - we will develop our employee's skills and increase their contribution through effective leadership, motivation and training.

SMART objectives - we will establish and communicate meaningful quality objectives and performance targets (KPI's) to all staff and drive continuous improvement

Furthermore

Our designers shall not knowingly copy the design or work of another person without the consent or agreement of the person who owns the copyright or their agents and in accordance with copyright law.
Our designers shall not represent, pass off or claim authorship of the design of another person
without the consent or agreement of the author or creator.
Our designers shall not claim sole credit for a design on which other designers have collaborated.
When not the sole author of a design, it is incumbent upon the Author to clearly identify his or her specific responsibilities or involvement with the design.
Our designers shall not claim credit for having performed graphic design services on a project with respect to which the Author did not have a personal or supervisory involvement.
Our designers shall not transfer property rights to original work unless it is specifically purchased apart from reproduction rights.
Authors shall encourage their clients to publish design credits on work whenever feasible.

Every employee is charged with the responsibility to meet customer requirements and continually improve the quality in keeping with our objectives. Employee development through involvement, training and effective communications is essential in maintaining satisfaction of its customers.

Thomas Gagen & Julie Wrench will ensure that all our personnel understand and fully implement our company's policies and objectives and are able to perform their duties effectively on a continuous basis.